Escalade Cleaners

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Opinions

• Debora Martinez

  Jun, 29 2018
  ★ ☆ ☆ ☆ ☆
  I would give it zero stars but that's not an option. I brought in several silk tops and a dress a couple of days ago. I picked up the clothing today, and noticed when I got home that one of the silk blouses had several --about 7 --large tears which appeared to be from dry cleaning chemicals. It's basically sheared with several holes. Needless to say, when I brought it in it didn't look like that. I paid $100 for this top at Saks Fifth about a month ago. The owner, Melissa, would not listen to what I had to say and insisted that the top was worn from wearing. I explained that it was not possible as I had only had it about a month and had not worn it that degree. I also explained that I when I brought it in a couple of days ago, she inspected it upon receiving and made no mention of holes because they weren't there! In short, she refused to take responsibility for damaging my personal property. She offered free drying cleaning gift card. Really??? Why in the world would I trust my clothing to someone who obviously does not care about her customer's property? She refused to reimburse me for damaging my shirt. She kept telling me to think about it if I wanted to get a credit for drying cleaning. Melissa, why don't you think about doing what's right and reimbursing me for damaging my blouse??? Bring your clothing here at your own risk because Melissa will not accept responsibility!!!!

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