Payless Car Rental

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Opinions

• Tracy Dorn

  Nov, 13 2018
  ★ ☆ ☆ ☆ ☆
  One star, only because I can't figure out how to give zero stars. We reserved a car for a week for a soccer tournament in Phoenix. There were two of us, flying in at different times. Original pick up time was 8:00pm. When my friend found a ride from the airport, she called to switch the reservation into my name, deliberately asking if it would work, when the reserved pick up time was on Wednesday, and I would not be landing until 11:55 on Wednesday night. She was assured it would be fine. When I arrived at the pick up counter, at 12:20 am, I was told the reservation had expired at midnight. I repeatedly told the gentleman that we had specifically asked about this, and were told it was fine. No help, he just repeated that the resevation had expired. When I asked "what do I do now?" He simply said, "I can't do walk ups." First and last time I will ever try to use Payless. Luckily, Budget was right next door, where I easily rented a mini van for the price of a mid size car.

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